The plumber is coming tomorrow morning at 11am, who is going to wait for him to come and fix it?
As the property management team, it was up to us to arrange the time with the plumber. But, for that whole week, all of our tenants were either away, or unable to attend the property during the plumber’s preferred times.
As you might imagine, this is a common problem with rental properties. Tenants complain when there’s a problem, but no one is available at the right times to get it fixed! It’s a tough situation. And, if you’re a self-managing landlord, it is particularly frustrating.
So what did we do? Our business is to provide a service to landlords and tenants, which includes ensuring high living standards for our tenants. And that’s what we did here.
In order to get the central heating fixed, Fabio went to the house himself to wait for the plumber to come to the property. He also had to wait until the job was finished.
At Incrent, we work hard to maintain the best rental income a property can achieve for our landlords. At the same time, we also ensure our tenants have a good standard of living. Our partnership works well, because we both know how important those two details are and we do everything we can to achieve just that.
In this instance Fabio did the waiting around, but at other times Alessio does it, too. We’re a partnership and are both 100% committed to Incrent and to delivering on our promises to all our clients – landlords and tenants.
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Alessio Tondo & Fabio Tarantino
Two ordinary guys who turned their passion into a business.
Rent 2 Rent specialists, London
Focused on how to Increase Your Rental Income.